Terms & Conditions of Business

Our details

This website is operated by Solares Energies A company registered in Spain

Our registered address is Oasis Business Centre Ctra. de Cádiz km 176 oficina 9, 29602 Marbella, Malaga, Spain

You can contact us here or by calling +34 600 47 34 14

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.  If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

You must be at least 18 years of age to use our website.  By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

We will not file a copy of these terms and conditions specifically in relation to each user and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website.  For this reason, we recommend that you print and file a copy of these terms and conditions for future reference.

These terms and conditions are provided in the English language only.

If you become a Registered Trader, you will be asked to agree to our installer terms and conditions in addition to this document.

(2) Definitions and interpretation

References in these terms and conditions to “we”, “us” and “our” are references to Minus 5 Media; and references in these terms and conditions to “you” and “your” are references to the individual user of our website and, where the context permits, any company on behalf of which, or person on behalf of whom, the website is being used.

In addition, to these terms and conditions:

“Customers” means individuals who request a quotation or quotations via the website;

“Leads” means information concerning a Customer and a Customer’s quotation request that may be purchased by a Registered Trader;

“Registered Traders” means companies, partnerships and sole traders who have registered with the website;

“Website Material” means our website and all data, content and materials stored, hosted or displayed on our website; and

“Your Content” means all material (including without limitation text, graphics, images, audio material, video material and audio-visual material) that you submit to us or to our website for whatever purpose (including without limitation storage or publication on, processing by, or transmission via, our website, listings, images uploaded by Registered Traders, requests for quotations, feedback about Registered Traders and reviews of Registered Traders).

(3) Customers

Customers may submit a quotation request to the website by completing and submitting our “get a quote” form on the website.

Information about a quotation request provided via the “get a quote” form may be published to Registered Traders via our website; however, fields in the “get a quote” form soliciting personal information (such as names, addresses and contact details) will not be published on the website in this way.  Customers must ensure that no personal information is included in any field of a quotation request that does not solicit personal information.

Customers agree that we may pass their personal details and the details of quotation requests to the following:

Our affiliates – Registered Traders;

other relevant service providers not registered with or listed on our website; and

third-party Lead brokers, who themselves may pass those details on to relevant service providers.

We will pass such details on with the aim of obtaining not more than 4 quotations for the Customer.  However, we may be unable to find any suitable Registered Traders to quote and we do not guarantee that any quotations will be received.

We and third parties as listed above may contact Customers (by telephone, email and SMS) in order to provide information about the processing of their personal information.

We and third parties as listed above may contact Customers (by telephone, email and SMS) for the purposes of providing quotations and gathering information in order to provide quotations.

We may contact Customers (by telephone and, unless the Customer has opted out, by email) to obtain feedback following the referral of a Lead via the website and future products and service updates from Minus 5 Media

See our privacy policy for more information about how we handle personal information.

(4) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website material.  Subject to the licence below, all these intellectual property rights are reserved.

You may view pages from the website using a web browser, and download pages from the website for caching purposes only, subject to the restrictions set out below and elsewhere in these terms and conditions.

You may also edit Your Content using any website functionality specifically designed for that purpose.

You must not exploit (whether commercially or otherwise), edit, modify, use, access, copy, transmit, display or re-distribute any Website Material in any way except as set out above, or as otherwise mandated by applicable law.

You are not permitted in any circumstances to:

re-publish Website Material (including re-publishing Website Material on another website);

sell, rent or sub-license Website Material;

show any Website Material in public;

re-distribute Website Material; or

(remove or obscure any proprietary notice associated with the Website Material.

Notwithstanding the above, you may redistribute our newsletter in print and electronic form.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

The licence provided for in this Section 4 is non-transferable.

(5) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing.

You must not violate the directives set out in the robots.txt file for our website.

Except as expressly permitted by these terms and conditions, you must not use data collected from our website or our directory for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must ensure that all the information you supply to us through our website, or in relation to our website is true, accurate, current, complete and non-misleading.

You must not submit hoax, fake, unlawful, offensive or fraudulent Leads through our website.

(6) Content rules

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate, transmit and distribute Your Content in any existing or future media.

You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

You warrant and represent that your content will comply with these terms and conditions.

Your Content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

Your Content, and the use of Your Content by us in accordance with these terms and conditions, must not:

be libellous or maliciously false;

be obscene or indecent;

infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

infringe any right of confidence, right of privacy, or right under data protection legislation;

constitute negligent advice or contain any negligent statement;

constitute an incitement to commit a crime;

be in contempt of any court, or in breach of any court order;

be in breach of racial or religious hatred or discrimination legislation;

be blasphemous;

be in breach of official secrets legislation;

be in breach of any contractual obligation owed to any person;

depict violence in an explicit, graphic or gratuitous manner;

be pornographic, lewd, suggestive or sexually explicit;

be untrue, false, inaccurate or misleading;

consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

constitute spam;

be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

cause annoyance, inconvenience or needless anxiety to any person.

Your Content must be appropriate, civil, tasteful and in accord with generally accepted standards of etiquette and behaviour on the internet.

You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms and conditions.

You must not submit to our website any content that is or has ever been the subject of any threatened or actual legal proceedings or another similar complaint.

You must ensure that your content, and the use of that content in accordance with these terms and conditions, do not constitute any financial service or activity regulated or controlled by or pursuant to UK financial services law or any other applicable law.

We reserve the right to edit or remove from our website or suspend the publication of any material submitted to our website, or stored on our servers, or hosted or published upon our website (including without limitation listings).

Notwithstanding our rights under these terms and conditions in relation to content supplied by users, we do not undertake to monitor such content, or the publication of such content on our website.

(7) Report Abuse

If you learn of any unlawful material or activity on our website or any material or activity that breaches these terms and conditions, please let us know. You can let us know about any such material or activity by emailing contactus@solaresenergies.com

(8) Limited warranties

You acknowledge that much of the information published on this website is submitted by users and that we do not usually review, approve or edit such information.

We do not warrant or represent the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

You further acknowledge that:

we do not confirm the identity of Customers or Registered Traders, check the creditworthiness, suitability or bona fides of Customers or Registered Traders, or otherwise vet Customers or Registered Traders;

we do not check, audit, monitor or control the information contained in listings on the website or supplied as part of a quotation request Lead or quotation;

we are not party to any contract for the supply of goods and/or services entered into between a Customer and a Registered Trader following a referral made through the website; and

we are not the agents for any Registered Trader or Customer, and accordingly, we will not be liable to any person, whether acting as Customer or Registered Trader or otherwise, in relation to the offer for supply or supply of goods and/or services;

furthermore, we are not responsible for the enforcement of any contractual obligations arising out of any contract for the supply of goods and/or services and we will have no obligation to mediate between parties to any such contract.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to the subject matter of these terms and conditions, this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

(9) Limitations and exclusions of liability

Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any personal data.

We will not be liable to you in respect of any loss or corruption of any non-personal data or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

You accept that we have an interest in limiting the personal liability of our officers and employees.  Having regard to that interest, you acknowledge that we are a limited liability entity and agree that you will not bring any claim personally against individual officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions.  This will not, of course, limit or exclude the liability of the company itself for the acts and omissions of our officers and employees.

(10) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us arising directly or indirectly out of your use of our website, or any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(11) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

send you one or more formal warnings;

temporarily suspend your access to the website;

permanently prohibit you from accessing the website;

block computers using your IP address from accessing the website;

contact any or all of your internet service providers and request that they block your access to the website;

commence legal action against you, whether for breach of contract or otherwise;

delete and/or edit any or all of your directory or website submissions; and/or

suspend and/or delete your account with the website.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

(12) Third-party websites

Our website includes hyperlinks to other websites owned and operated by third parties.  These links are not recommendations.  We have no control over the contents of third-party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

(13) Trademarks

Boiler Guide or Minus 5 Media, our logos and our other registered and unregistered trademarks are trademarks belonging to us.  We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights. The third-party registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

 

(14) Variation

We may revise these terms and conditions from time to time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.  Please check this page regularly to ensure you are familiar with the current version.

(15) Assignment

We may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(16) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(17) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(18) Entire agreement

These terms and conditions, our installer terms and conditions (where applicable) and our privacy policy constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of this website.

(19) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Cookies policy

1. Introduction

1.1 Our website uses cookies.

1.2 Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2. About cookies

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3. Cookies that we use

3.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b) functional – we use cookies to help us enable fundamental functionality of our website;

(c) personalisation – we use cookies to store information about your preferences and to personalise the website for you;

(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e) advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f) analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

4. Cookies used by our service providers

4.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

4.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

4.3 We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.

4.4 We use several other third-party service providers to help us analyse and improve website performance. This may include Active Campaign, Bing, Facebook, Pinterest, Outbrain, Google Optimise and other similar services.

5. Managing cookies

5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-us/HT201265 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

(g) http://www.youronlinechoices.com/uk/your-ad-choices

5.2 Blocking all cookies will have a negative impact on the usability of many websites.

5.3 If you block cookies, you will not be able to use all the features on our website.

Privacy policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we act as a data controller with respect to the personal data of our website visitors and service users; in other words, we determine the purposes and means of processing that personal data.

1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

1.4 In this policy, “we”, “us” and “our” refer to Minus 5 Media Ltd. For more information about us, see Section 9.

2. How we use your personal data

2.1 In this Section we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking systems. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3 We may process your business, enquirer and affiliate account data (“account data“). The account data may be processed for the purposes of operating our website, providing our services, operating our affiliate program, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is:

(a) the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; and/or

(b) our legitimate interests, namely the proper administration of our website and business.

2.4 We may process information that you post for publication on our website or through our services, including business listings and reviews (“listing and review data”). The listing and review data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is:

(a) the performance of a contract between you and us; and

(b) in all other cases, our legitimate interests, namely the proper administration of our website and business.

2.5 We may process information contained in any enquiry you submit to us regarding services (“enquiry data“). In some cases, we may obtain your enquiry data from our affiliate network. The enquiry data may be processed for the purposes of offering, marketing and selling services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business. In some cases, we may process information about your health relating to the social security benefits that you receive. Any such information will be processed as an element of your enquiry data. We will only process this information to the extent that it is necessary to do so for the purposes of your rights or obligations, or our rights or obligations, or those of our business partners, in the field of social security law. For example, we will ask whether you receive disability-related benefits when you enquire about services where special tariffs are available for persons in receipt of those benefits.

2.6 We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased services, making affiliate payments and keeping proper records of transactions. The legal basis for this processing is:

(a) the performance of a contract between you and us; and/or

(b) our legitimate interests, namely our interest in the proper administration of our website and business.

2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.8 We may process your personal information contained in or relating to any communication that you send to us or that we send to you, including telephone communications (“communications data“). The communications data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The communications data may be processed for the purposes of communicating with you, call recording and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with businesses, enquirers, affiliates and other website users.

2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.11 In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.12 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1 After you make an enquiry, we may disclose your enquiry data to one or more of the businesses we work with for the purpose of enabling them to contact you so that they can offer you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it. A directory of businesses is published on our website.

3.2 Financial transactions relating to our services, including payments we make to our affiliates and payments made by businesses we work with and other service providers to us, may be handled by our payment services provider, Stripe Payments Europe Ltd. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services provider’s privacy policies and practices at: https://stripe.com/gb/privacy

3.3 We may disclose your personal data to our suppliers and subcontractors in the following categories:

(a) hosting services suppliers; and

(b) communications services suppliers (including those providing call recording services).

3.4 Some of our suppliers may set cookies on your computer when you use our website, and through those cookies may gain access to your usage data. Details of these service providers are set out in our cookies policy.

3.5 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or establishing, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.6 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

4.1 This Section sets out our data retention policies, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3 We will retain your personal data as follows:

(a) in the case of enquiries which do not result in a successful referral, enquiry data will be retained for a minimum period of 1 years following the date of submission of the enquiry, and for a maximum period of 2 years following that date;

(b) in the case of enquiries which do result in a successful referral, enquiry data will be retained for a minimum period of 6 years following the date of the submission of the enquiry data, and for a maximum period of 7 years following the end of your relationship with us;

(c) irrespective of whether an enquiry results in a successful referral, any health data included in enquiry data will be either deleted or combined with other data such that it ceases to be health data not more than 6 months following the date of submission of that data;

(d) listing and review data will be retained for as long as it remains published on our website, and for a maximum period of 7 years following the end of the publication period;

(e) usage data will be retained for a period of 26 months following collection; and

(f) all other personal data (including account data, transaction data, notification data and communications data including call recordings) will be retained for a minimum period of 6 years following the date of collection of the data, and for a maximum period of 7 years following the end of your relationship with us.

4.4 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments

5.1 We may update this policy from time to time by publishing a new version on our website.

5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3 We may notify you of significant changes to this policy by email.

6. Your rights

6.1 In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by contacting us via the contact form.

6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

6.9 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

6.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

6.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.12 You may exercise any of your rights in relation to your personal data by written notice to us.

7. Security

7.1 All personal data that we receive into our systems from our website forms or from our partners is transmitted in encrypted form; and personal data that we store in our core platform, and all call recordings, are encrypted at the filesystem level.

7.2 Our databases are protected by firewalls and access control mechanisms.

7.3 We regularly and systematically pseudonymize or anonymise sensitive personal data that we no longer require.

7.4 The systems and security measures that we use are subject to regular vulnerability checks and audits.

8. Cookies

8.1 See our cookies policy for information about how we use cookies on our website.

9. Our details

9.1 This website is owned and operated by Minus 5 Media

9.2 We welcome your feedback and questions. If you wish to contact us, please do so:

(a) by post, to the postal address given above;

(b) using our website contact form; or

(c) by telephone.